Our Policies
Procedures
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Contact Pulchan OnCall and your job information will be taken by our customer service representative.
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The Pulchan OnCall representative will explain our policies.
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When a tradesperson with the skills needed is available, we will call you to schedule a specific date and time.
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If the appointment needs to be rescheduled, the office will handle it at your convenience.
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After the tradesperson arrives, they will assess your job and call the office for a price. This is a FREE estimate. If you agree to the price, they can begin and be there until complete or we can schedule work when convenient for you.
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Upon job completion and approval, please make payment to Pulchan OnCall. This protects your lien rights and insures your one year written warranty.
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Pulchan OnCall will contact you regarding job satisfaction.
Free Estimates
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Make a list of all tasks you would like quoted
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Our tradesperson will assess the job or jobs, and call the office for pricing
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Tradesperson is ready to begin your job immediately and stay until it is completed to your approval
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Please initial Pulchan OnCall contract/invoice of work to be completed before he begins
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To schedule them for another date, call our office and we will reschedule at your convenience
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One year Written Warranty on all tradespersons work
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Pulchan OnCall is licensed, bonded and insured
Payment
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PLEASE DO NOT PAY! Until the job is completed to your satisfaction.
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Interim payments, payable only to Pulchan OnCall, for individual jobs or stages of larger projects, equaling a percentage of work completed, must be arranged in advance with the office.
Payment:
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Personal or cashier’s check to Pulchan OnCall Returned Check: £25 Fee.
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Direct bank transfer to Pulchan OnCall's account.
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NO CASH – payment by cash could void your warranty and lien right.
Materials
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Estimates are for labour only; materials are additional (Please approve all materials)
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Tradespersons can purchase materials needed for the job or you may furnish
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You will be shown the receipts – no mark-up is added keeping your cost down
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Immediate reimbursement due when receipt(s) total exceed £100 – all materials previously paid for and/or due will be shown on the final invoice – make all payments to Pulchan OnCall.
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Tradesersons can often give a guesstimate, but no guaranteed material cost
Concealed Problems
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If concealed or unknown problems are discovered during the job, the tradesperson will stop all work, advise you and the office, then wait for direction and approval to proceed from you.
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Thank you for the opportunity to serve you.
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Please feel free to call Pulchan OnCall at any time if you have questions.
